That’s it, Dell. It’s over between us. And it’s not me, it’s you.
I’ve bought at least four laptops from you guys over the years, and I’ve had hardware trouble with every single one, but it always worked out OK in the past – every time, you won me back with killer customer service on getting the problem fixed. This time though, not so much. Yes, this situation is more complicated – I bought the system through a third party (Catch of the Day) in Australia, and have since relocated to Canada. But you know what? That shouldn’t mean jack. Catch is (to my knowledge) an Australian outfit, and despite the distance and the time difference, their customer service has been awesome (thanks Raymond!).
But you guys, on the other hand, are a giant corporation with global reach, and you can’t get it together enough to honour a warranty in one place that you sold me in another? I’m sorry, but that’s just not good enough. You won’t be seeing another cent of my money, and I’ll be encouraging others to vote with their wallets too.





